Refund policy

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return policy below.

1. Return Eligibility:

• Items can only be returned if they are defective.
• You must request a return within 14 days of receiving the item.

2. Return Process:

• To initiate a return, please contact our customer service team with your order details and a description of the defect.
• Once your return request is approved, we will provide you with instructions on how to return the item.

3. Condition of Returned Items:

• The item must be returned in its original packaging, including all accessories, manuals, and documentation.
• The item should be unused and in the same condition as when you received it.

4. Refunds:

• Upon receiving and inspecting the returned item, we will notify you of the status of your refund.
• If the return is approved, a refund will be processed to your original payment method within a certain number of days.

5. Non-Returnable Items:

• Any item that is not defective.
• Items returned after the 14-day window.

6. Shipping Costs:

• Customers are responsible for the cost of returning the item unless the item is deemed defective.

7. Damaged or Lost Returns:

• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.